Where to find them
Open Online orders from the Storefront button on the Dashboard, or from Settings → Storefront. Owners and admins only.
Orders tab
Orders customers placed on your storefront. Complete or cancel them in Square; Open in Square jumps to each one.
Filter by Open, To ship, To pick up, All or Canceled (the shipping filters appear if you ship), or search by name, email or order number.
| Status | Meaning |
|---|---|
| Awaiting pickup | Paid; waiting for the customer to collect it. |
| To ship | Paid; needs to be shipped. |
| Picked up | The customer collected it. |
| Shipped | Sent to the customer. |
| Canceled | Canceled in Square. |
Special orders tab
Books customers asked you to order. Filter by Open, Ordered, Ready or All.
Open a request to move it along:
| Action | What it does |
|---|---|
| Ordered | You've ordered the book. |
| Ready for pickup | The book is in. Emails the customer. |
| Picked up | The customer collected it. |
| Can't get it | Marks it Unavailable and emails the customer. |
| Cancel | Cancels the request. |
You can add a personal message to the emails. A new request starts as Requested.
Turn special orders on in Storefront settings.